Welcome to Orion AI

1. Acceptance of Terms

By accessing or using Orion AI ("the Service"), you agree to be bound by these Terms of Service ("Terms") and any referenced policies. If you do not agree to these Terms, do not use the Service. We may amend these Terms at any time; your continued use after changes are posted means you accept the new Terms.

2. Account Eligibility and Registration

You must be at least 13 years old to use Orion AI. Individuals under 18 (or the age of majority in their jurisdiction) should use the Service only with the involvement and consent of a parent or guardian. To comply with applicable children's privacy laws, including the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. Any account found to be held by a user under the required age will be terminated. You agree to provide accurate, complete information when creating an account, keep your credentials secure, and promptly update any changed information.

3. Subscription and Billing

Orion AI offers both free and subscription-based access. If you purchase a subscription, you agree to provide accurate payment information and authorize recurring charges for renewals. Subscription fees and billing cycles are as described at signup. We reserve the right to change prices. All payments are non‑refundable unless otherwise required by law or stated in our refund policy. If payment fails, we may suspend or terminate your access until payment is received. You can cancel your subscription at any time; cancellation will take effect at the end of the then-current billing period. After cancellation, any unused paid time or credits will be forfeited unless otherwise stated in a refund policy.

4. Acceptable Use Policy (AUP)

Orion AI is intended for lawful, respectful use. All users must comply with this Acceptable Use Policy. The following activities and content are prohibited:

4.1 Unlawful Activities

You may not use Orion AI to engage in any illegal activity, including but not limited to crimes, terrorism, drug trafficking, fraud, hacking, or any act that violates local, national or international law. For example, you may not use the Service to facilitate money laundering or to plan any criminal or tortious act.

4.2 Hate Speech, Bullying, and Extremism

You may not generate, upload, or request content that is abusive or promotes hatred, violence, or discrimination against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristic. Content that encourages or glorifies violent extremism, terrorism, or illegal armed conflict is forbidden. Personal attacks, threats, intimidation, or insults targeting individuals or groups are not allowed.

4.3 Harassment, Impersonation, and Privacy Violations

Harassing language or content that demeans, harasses, or bullies individuals is prohibited. You may not use Orion AI to stalk, threaten, defame, or harm others. Impersonating any person or entity, or claiming false credentials (for example, falsely representing expertise, achievements, or identity), is strictly forbidden. You may not upload or generate content that reveals another person's sensitive personal information (such as identification documents or private communications) without their consent, nor create non-consensual intimate or exploitative content (e.g., sexual content involving minors or without consent).

4.4 Misinformation, Spam, and Fraud

Orion AI must not be used to create or distribute fraudulent or deceptive content. This includes schemes involving spam, phishing, scams, or identity theft. You should not use the Service to knowingly spread false information intended to mislead or harm others. Any content that encourages the planning or execution of deceptive or fraudulent schemes is prohibited. Users are responsible for verifying the accuracy of Orion AI's outputs – the Service may produce incomplete or incorrect information, and you should not rely on it as your sole source of truth.

4.5 Content Moderation and Enforcement

Orion AI reserves the right to monitor, review, and moderate any content generated or uploaded through the Service. If we determine that any activity or content violates these Terms or the spirit of the policy, we may remove or block it, and we may suspend or terminate user access. This includes conduct that may not be specifically listed but is judged abusive, harmful, or disruptive. Repeated or severe violations will result in permanent termination. Users are expected to use good judgment and behave responsibly.

4.6 Reporting Violations

You should report any suspected violations of this AUP (such as misuse of the Service) to Orion AI support immediately (e.g., support@orionai.chat). We will review reports and take appropriate actions, which may include content removal, account suspension, or termination. We may also involve law enforcement when required.

4.7 Legal Compliance

You are responsible for complying with all applicable laws when using Orion AI. You may not use the Service in violation of any trade sanctions, export control laws, or embargoes. For example, the Service may not be used in any U.S. embargoed country or by any sanctioned entity. Users must also adhere to data protection and privacy laws. For instance, if you input any personal data of others, you must have their consent and comply with laws like the EU General Data Protection Regulation (GDPR). If you are in the European Union or another jurisdiction with data privacy laws, you may have rights such as accessing or deleting your data; see our Privacy Policy for details. By using Orion AI, you represent that your use of the Service and the content you submit will not violate any law (including data privacy, intellectual property, etc.) or the rights of third parties.

5. User Content and License

5.1 User Inputs (Your Content)

You retain ownership of the content you submit to Orion AI (such as text prompts, uploaded files, or chat logs). You alone are responsible for your inputs. You affirm that you have all necessary rights, licenses, and permissions to use and submit that content. You agree not to include any content you do not own or have permission to use (e.g., someone else's copyrighted text or private personal data). In particular, do not submit sensitive personal information (e.g., personal data of others, protected health information, financial data) or confidential business data. Orion AI does not guarantee the confidentiality of your inputs, so you should treat this as a public platform.

5.2 Service Outputs (Generated Content)

Any content generated by Orion AI in response to your inputs (the "Output") is provided to you under these Terms. You do not obtain any copyright or IP ownership in the Output from Orion AI; however, Orion AI hereby grants you a non-exclusive license to use and reproduce the Output for your personal or business use. Unless otherwise prohibited by law or these Terms, you may use the Output (including commercially) for any lawful purpose.

5.3 License to Orion AI

By submitting your content to Orion AI, you grant Orion AI (and its affiliates) a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, transmit, and display your inputs as necessary to operate, improve, and develop the Service.

5.4 Responsible Use of Content

You agree not to use Orion AI to develop products or services that compete with Orion AI, or to replicate Orion AI's functionality.

5.5 Redistribution of Outputs

You may share and distribute Orion AI outputs, but you must not present them as endorsed by or originating from Orion AI.

6. Intellectual Property Rights

Orion AI and its licensors own all rights in the Service and content provided by Orion AI. You are granted a limited license to use the Service as intended by these Terms.

7. Refund and Cancellation

Please read our Refund and Cancellation Policy to understand the process for requesting a refund or canceling your Orion AI subscription.

8. Privacy Policy

Please review our Privacy Policy to learn how Orion AI collects, uses, and protects your personal information.

9. Third-Party Models and Services

Orion AI may use or link to services, data, or content from third parties. Orion AI is not affiliated with, endorsed by, or legally responsible for the content of any third-party AI model or website.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available", without any warranty of any kind.

11. Limitation of Liability

To the maximum extent permitted by law, neither Orion AI nor its officers, employees, agents, partners or suppliers will be liable for any indirect, incidental, special, consequential or exemplary damages.

12. Indemnification

You agree to defend, indemnify and hold harmless Orion AI and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses arising out of your violation of these Terms or content you submit.

13. Termination and Suspension

Orion AI may suspend or terminate your access at any time if you violate these Terms.

14. Changes to Terms

Orion AI may update these Terms from time to time.

15. Governing Law and Dispute Resolution

These Terms and your use of Orion AI are governed by the laws of Delaware, USA. Arbitration will take place in Newcastle County, Delaware, United States.

16. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Orion AI.
• Severability: If any part of these Terms is held invalid or unenforceable, the rest will remain in effect.
• No Waiver: Our failure to enforce any right will not be considered a waiver of such right.
• Assignment: You may not transfer or assign your rights or obligations without written consent.

1. General Terms and Acknowledgement

By purchasing a subscription or service (hereinafter referred to as "Product"), you acknowledge and agree that your purchase is final and that you are accessing a DIGITAL SERVICE with immediate availability. Due to the nature of digital content, refunds are not available once access to the Product has commenced, unless expressly stated otherwise in these Terms.

This Refund Policy (the "Policy") applies to all Products purchased via the website https://orionai.chat/ (the "Website"), mobile applications (iOS, Android), or through any third-party platforms. By purchasing, you agree to be bound by this Policy.

3. Refund Eligibility

(a) Monthly/Quarterly Subscriptions

• Full Refund Window: You may request a full refund within 12 hours of the monthly/quarterly subscription purchase date.
• Usage limit: You must have used 5 or fewer messages/interactions, consumed 200 or fewer credits for image generation, or used 6 or fewer queries for AI Docs.

(b) Annual Subscriptions

• Full Refund Window: Annual subscriptions are eligible for a full refund if cancelled within 24 hours of purchase, assuming minimal usage.
• Usage limit: You must have used 7 or fewer messages/interactions, consumed 300 or fewer credits for image generation, or used 8 or fewer queries for AI Docs.

(c) Additional Refund Scenarios

• Duplicate or Erroneous Charges: Verified duplicate charges or unauthorized transactions will be refunded following a review and confirmation by Orion AI.
• For subscription updates, users are eligible for a 50% refund if they contact support within 12 hours of the renewal charge and request cancellation with up to 5/7 or fewer messages/interactions based on the subscription plan.

(d) Service Failure and Outage Remedies

In the event of a material failure of Orion AI's Services, preventing the customer from using the paid functionality for a substantial period (12 hours), and where Orion AI cannot reasonably resolve the failure, Orion AI may provide the following remedies at its sole discretion:

• A discount or promotional code for the following month's subscription, reviewed case by case.
• The type and extent of the remedy provided will be determined at the sole discretion of Orion AI.

Note: Non-refundable circumstances mentioned in Section 4 are applicable along with refund eligibility.

5. Third-Party Platform Purchases

Refunds for purchases processed through third-party platforms (e.g., Apple App Store, Google Play) are subject to the refund policies of those platforms. Orion AI cannot directly issue refunds for these purchases. Customers must follow the applicable platform's refund process. Orion AI will cooperate and provide reasonable assistance where applicable.

6. Secondary Refund Requests

Orion AI cannot process secondary refund requests after a first refund has been granted. Refund requests will be evaluated only once per transaction.

7. Chargebacks and Disputes

Resolution Before Chargeback: Customers are strongly encouraged to contact Orion AI Support to resolve issues before initiating chargebacks with payment processors.

8. Processing, Timing, and Deductions

• Refund Method: Approved refunds will be issued to the original payment method used, subject to the rules of the payment processor or card issuer.
• Processing Time: Refunds are generally processed within 5–10 business days following approval; actual time for funds to appear depends on bank/payment processor.
• Deduction of Fees: Orion AI reserves the right to deduct a reasonable administrative fee from the refunded amount. The deduction will be disclosed at the time of refund approval.

10. Governing Law and Mandatory Consumer Rights

This Policy is subject to applicable consumer protection laws in the customer's jurisdiction. If any statutory rights under local laws are more favorable than this Policy, such rights shall prevail.

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person. This includes, for example, name, email address, and unique identifiers.
• Data Subject (You): The individual to whom the Personal Data relates – i.e., a user of the Service.
• Processing: Any operation performed on Personal Data, whether or not by automated means (e.g., collection, storage, use, disclosure, deletion).
• Controller: The entity that determines the purposes and means of processing Personal Data. In this case, Orion AI is the Controller of your data.
• Processor: An entity that processes Personal Data on behalf of the Controller (e.g., our cloud host, analytics providers, payment processor).
• Third Party: Any natural or legal person, authority, or body other than you, the Controller, and the Processor, who may process data. Examples include service vendors and advertisers.
• Service: The Orion AI platform, including our website and mobile applications, and all related functionality.
• Cookies: Small text files or similar data stored on your device by your browser or app to recognize you, remember preferences, or collect analytics. Cookies and similar technologies may be first-party (set by us) or third-party (set by our partners).

These terms are used throughout this Policy. If you have any questions about these definitions or this Policy, please contact us at support@orionai.chat.

Data We Collect

Orion AI collects various categories of data, either that you provide directly or that is collected automatically when you use the Service.

• Account and Contact Information: When you sign up or create an account, we collect personal identifiers and contact data such as your name, email address, user ID, and any other information you furnish (e.g., profile details). This data is used to create and manage your account, authenticate you, and communicate about the Service.
• Authentication Data: If you log in using third-party services (e.g., Google or Apple), we may collect the account name or identifier supplied by that service.
• Device and Usage Data: Technical information about your device and your use of the Service (IP address, device type, OS, browser, session length, crash reports) is automatically collected via cookies, logs, and analytics tools.
• Cookies and Tracking Data: We and our partners use cookies, web beacons, and similar technologies to improve user experience and analyze usage. Essential cookies are required for core functionality; non-essential cookies (analytics, performance, marketing) are used only with your consent.
• Payment Data: Payments are processed via Paddle, our secure payment processor. Orion AI does not store full credit card details or CVVs. Paddle provides anonymized or tokenized transaction information for subscription and billing purposes.
• Communications Data: Information you provide when contacting us (support inquiries, emails, attachments) is used to respond and provide customer support.
• Analytics and Marketing Data: Aggregated usage statistics, clickstreams, and survey responses are collected to improve the Service. Marketing data is collected only with consent.

How We Use Your Data

We use the collected data for purposes including:

• Provision of Services: Creating and managing your account, processing requests, responding to queries, and delivering requested services.
• Communications and Support: Contacting you regarding account, service updates, or policy changes. Marketing communications are sent only with consent.
• Security and Fraud Prevention: Monitoring logs and device info to prevent unauthorized access or fraud.
• Analytics and Performance: Aggregating and analyzing usage statistics to improve the Service.
• Advertising and Marketing: With consent, using data to provide relevant ads or content.
• Legal Compliance and Enforcement: Complying with legal obligations, resolving disputes, or enforcing agreements.

Cookies and Tracking Technologies

• Strictly Necessary Cookies: Required for basic Service operations (e.g., keeping you logged in).
• Performance/Analytics Cookies: Collect information on usage to improve the Service; used only with consent.
• Targeting/Advertising Cookies: Track preferences across websites for relevant advertising; used only with explicit consent.

Other tracking technologies like web beacons or local storage may also be used.

Third-Party Sharing

We do not sell your personal data. We may share information with:

• Service Providers and Processors: Cloud hosting, IT support, analytics, email delivery, customer service platforms, and Paddle for payment processing.
• Payment Processor (Paddle): Paddle securely collects payment data and provides Orion AI with transaction confirmations only.
• Business Partners: Only when authorized by you to connect third-party services.
• Legal and Safety: When necessary to comply with law, enforce agreements, or protect rights.
• Business Transfers: In mergers, acquisitions, or reorganizations, subject to confidentiality obligations.

Recipients are required to protect your data in accordance with this Policy and applicable law.

Payments and Paddle

Orion AI uses Paddle as the exclusive payment processor. All payments are handled securely through Paddle. Orion AI does not store raw payment card data; only tokenized transaction information is retained for subscription management. For more details, refer to Paddle's Privacy Policy.

Security

We implement industry-standard security measures including encryption, access controls, data minimization, auditing, employee training, and third-party contracts to protect your data. In case of a data breach, we comply with applicable notification laws.

Data Retention and Deletion

• Account Data: Retained while the account is active; deleted within 30 days of termination except as required by law.
• Payment Data: Transaction records retained for compliance; full card details are never stored.
• Logs and Security Data: Retained for months to a few years for integrity and fraud prevention.
• Communications: Kept as long as needed to resolve inquiries or legal matters.
• Analytics Data: Aggregated/anonymized analytics may be kept indefinitely.

Children's Privacy

Orion AI is intended for users aged 13 and older. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

Changes to This Policy

Material changes will be posted on this page with a new effective date. Continued use constitutes acceptance of the updated Policy.