Welcome to Orion AI

1. About Us

Orion AI is an all-in-one AI platform designed to help users write, create images, and boost productivity using artificial intelligence. Developed and operated by Silver Pie Ltd, a company registered in England and Wales.

Company: Silver Pie Ltd

Address: Office LG06, 1 Quality Court, Chancery Lane, London, United Kingdom, WC2A 1HR

Contact: Operations@silverpie.co

2. Eligibility and Account Registration

You must be at least 13 years of age to use the Service. Users aged 13 to 17 may only use the Service with the consent and involvement of a parent or guardian.

You agree to:

• Provide accurate, complete, and current information when creating your account
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activity that occurs under your account

3. Subscription, Pricing, and Billing

3.1 Subscription Plans and Credits

Orion AI offers the following subscription plans. For full pricing details see the Pricing & Plans section of this document.

3.2 What Are Credits?

Credits are the currency used for resource-intensive features within Orion AI. Each subscription tier comes with a monthly or period credit allocation as shown above.

• Monthly: 5,000 credits 12,000 credits for a limited time ($19.99/month)
• Quarterly: 10,000 credits 17,000 credits for a limited time ($44.99/quarter)
• Yearly: 15,000 credits 32,000 credits for a limited time ($89.99/year)

Credits are used for image generation, image editing, and other advanced AI operations. Text chat usage does not consume credits. Credits are allocated per billing period and do not roll over to the next period.

3.3 Billing and Renewal

• Payments are securely processed by Stripe
• Subscriptions renew automatically at the end of each billing period unless cancelled
• You may cancel at any time; access continues until the end of the current paid period
• Prices are displayed in USD

3.4 Price Changes

We will provide at least 30 days' notice before any price increase takes effect for existing subscribers. Continued use after the notice period constitutes acceptance.

3.5 EU/UK Consumer Cancellation Right

EU and UK consumers have a statutory 14-day right of withdrawal from the date of purchase. Please refer to our Refund Policy for full details, including the checkout waiver mechanism.

4. Acceptable Use Policy

4.1 Unlawful Activities

• Using the Service to facilitate any illegal activity including fraud, money laundering, drug trafficking, or terrorism
• Violating any local, national, or international law or regulation

4.2 Harmful Content

• Generating content that promotes hatred, violence, or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Creating content that glorifies extremism, terrorism, or unlawful violence
• Generating sexually explicit content, content involving minors, or non-consensual intimate content

4.3 Harassment and Privacy

• Harassing, threatening, stalking, defaming, or bullying any individual
• Impersonating any person or entity, or falsely claiming credentials
• Uploading content that reveals another person's private or sensitive information without consent

4.4 Fraud and Misinformation

Creating or distributing spam, phishing content, scams, or fraudulent schemes

Knowingly generating or spreading false information intended to mislead or cause harm

4.5 Platform Integrity

• Attempting to reverse-engineer, scrape, copy, or replicate the Service or its underlying models
• Using the Service to develop competing AI products or services
• Circumventing technical restrictions, access controls, or usage limits

5. User Content

5.1 Your Content

You retain ownership of all content you submit to the Service. You are solely responsible for your inputs and affirm that you have all rights necessary to submit them.

5.2 Licence You Grant Us

By submitting content to Orion AI, you grant Silver Pie Ltd a non-exclusive, worldwide, royalty-free licence to use, process, and display your inputs solely as necessary to operate and improve the Service. We do not use your inputs to train AI models or share them with third parties except as described in our Privacy Policy.

5.3 Generated Outputs

AI-generated outputs are provided for your personal and commercial use under a non-exclusive licence. You must not represent outputs as endorsed by or originating from Orion AI.

6. Intellectual Property

Orion AI, its name, logo, interface, underlying software, and all content we create are owned by or licenced to Silver Pie Ltd. You are granted a limited, non-transferable licence to use the Service as described in these Terms.

7. Third-Party AI Models and Services

The Service integrates third-party AI models including those from OpenAI, Google, Anthropic, xAI, and others. We are not affiliated with these providers and are not responsible for the outputs of their models. Access to specific models may change with reasonable notice.

8. Service Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted access. For material changes that significantly reduce the value of your subscription, we will offer you the option to cancel with a pro-rata refund for any unused subscription period.

9. Disclaimer of Warranties

The Service is provided 'as is' and 'as available'. To the maximum extent permitted by law, we disclaim all implied warranties. AI outputs may be inaccurate — you are responsible for verifying content before relying on it. Nothing in this section limits your statutory consumer rights.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you shall not exceed the total fees you paid to us in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Nothing limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded under applicable UK or EU law.

11. Indemnification

You agree to indemnify and hold harmless Silver Pie Ltd and its officers, directors, and employees from any claims, losses, or expenses arising from your violation of these Terms or use of the Service in breach of applicable law.

12. Termination

You may close your account at any time via account settings or by contacting us. We may suspend or terminate your access if you violate these Terms. Data deletion will be handled per our Privacy Policy.

13. Changes to These Terms

For material changes, we will provide at least 30 days' notice. If you do not agree to the revised Terms, you may cancel your subscription before the changes take effect.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. EU consumers may also rely on the mandatory consumer protection laws of their country of residence and may use the EU ODR platform: https://ec.europa.eu/consumers/odr

15. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us.

Severability: If any provision is invalid, the remaining provisions continue in full force.

No Waiver: Failure to enforce any provision does not constitute a waiver of that right.

Assignment: You may not assign your rights or obligations without our prior written consent.

1. Scope and Application

This Refund and Cancellation Policy applies to all subscription purchases made on https://orionai.chat/, the Orion AI mobile applications, or through authorised third-party platforms. It applies to all customers worldwide, with specific provisions for EU, UK, and Turkey customers.

By completing a purchase, you confirm that you have read, understood, and agree to this Policy.

2. The EU/UK 14-Day Right of Withdrawal — and How It Applies

2.1 The Statutory Right

Under EU Directive 2011/83/EU and the UK Consumer Rights Act 2015, consumers ordinarily have a 14-day right of withdrawal from any online purchase, during which they may cancel without giving a reason.

2.2 The Digital Content Exemption — Your Waiver at Checkout

For digital services, this right may be waived where the service begins at the consumer's express request and they acknowledge the loss of withdrawal rights. At checkout you will see the following checkbox which you must actively tick:

"I request that Orion AI begins performing the service immediately upon payment. I understand and agree that by making this request and purchasing the subscription, I waive my 14-day right of withdrawal under EU/UK consumer law, as the digital service will begin immediately. I confirm I have read the Refund Policy."

By ticking this checkbox and completing payment, you have validly waived your statutory 14-day cooling-off period.

2.3 If the Checkout Waiver Was Not Presented

If the above waiver checkbox was not clearly displayed at the time of your purchase and you did not expressly tick it, your 14-day right of withdrawal remains intact. Contact us at Operations@silverpie.co within 14 days of purchase to request a refund.

3. When We Will Issue a Refund

3.1 Duplicate or Erroneous Charge

If your account was charged more than once for the same period, or if an unauthorised charge occurred, we will issue a full refund upon verification. Contact us within 30 days of the charge.

3.2 Service Failure

If Orion AI is materially unavailable for a continuous period of 12 hours or more due to our fault, and we cannot resolve the issue within a reasonable time, we will provide:

• A pro-rata credit or subscription extension for the affected period, or
• A partial or full refund proportionate to the period of unavailability

3.3 Subscription Renewal — Short Cancellation Window

If your subscription renews automatically and you contact us within 12 hours of the renewal charge, having not used the renewed subscription (0 interactions, 0 credits consumed), we will issue a full refund of the renewal charge as a goodwill measure. This is not a statutory entitlement.

3.4 Technical Billing Error

Where a technical error on our side has resulted in an incorrect charge, we will rectify it upon investigation.

4. Non-Refundable Circumstances

You have validly waived your right of withdrawal at checkout (Section 2.2) and none of Section 3's conditions apply

• Dissatisfaction with AI output quality, style, or accuracy — subjective dissatisfaction is not a valid basis for refund once service has been delivered
• User errors in prompts, configuration, or platform use
• Usage beyond the thresholds in Section 3.3 (i.e., the renewed subscription has been actively used)
• A prior refund has already been granted for the same transaction
• Account terminated due to violation of our Terms of Service
• Purchases made through Apple App Store or Google Play — governed by those platforms' policies
• Changes to the platform's appearance or non-functional design elements

5. Third-Party Platform Purchases

• Purchases made through the Apple App Store or Google Play are subject to those platforms' refund policies. Contact Apple or Google directly. We will cooperate with platform refund processes where required.

6. How to Request a Refund

Email us at Operations@silverpie.co with:

• Your full name and account email address
• Invoice or transaction ID and date of purchase
• Reason for the refund request
• If applicable: confirmation that you are an EU, UK, or Turkey customer and that the checkout waiver was not presented

We will acknowledge your request within 2 business days and complete our review within 10 business days.

7. Refund Processing

• Approved refunds are issued to the original payment method
• Processing time is typically 5–10 business days following approval
• No administrative fee is deducted for statutory withdrawal refunds (Section 2.3) or erroneous charge refunds (Section 3.1)

8. Chargebacks

We encourage you to contact us before raising a chargeback with your bank. We will cooperate fully with chargeback investigations and provide all relevant documentation.

9. Cancellation

• You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals; access continues until the end of the current paid billing period.

10. Statutory Rights Preserved

Nothing in this Policy limits or excludes any rights you have under applicable consumer protection law. EU consumers may also submit complaints via the EU ODR platform: https://ec.europa.eu/consumers/odr

11. Contact

Email: Operations@silverpie.co

Company: Silver Pie Ltd

Address: Office LG06, 1 Quality Court, Chancery Lane, London, United Kingdom, WC2A 1HR

1. Definitions

The following key terms are used throughout this policy:

Personal Data: any information relating to an identified or identifiable natural person, including name, email address, IP address, and unique identifiers.

Data Subject: you, the individual whose personal data is being processed.

Processing: any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

Data Controller: Silver Pie Ltd, which determines the purposes and means of processing your personal data.

Data Processor: a third party that processes data on our behalf (e.g., Stripe for payments, cloud hosting providers).

2. Data We Collect and Why

2.1 Data You Provide Directly

• Account information: name, email address, username, and password when you register
• Billing details: name and billing address (card data is processed solely by Stripe — we never store your card number or CVV)
• Communications: messages and attachments you send to our support team
• Profile settings and preferences you configure within the platform

2.2 Data Collected Automatically

• Technical data: IP address, browser type and version, device type, operating system
• Usage data: features accessed, session duration, pages visited, click events, error logs

2.3 Data from Third Parties

• If you register using Google or Apple, we receive your name and email address from that provider
• Stripe provides us with anonymised or tokenised transaction confirmation data for subscription management

3. Legal Basis for Processing (GDPR Article 6)

We rely on the following legal bases to process your personal data:

• Contract performance (Art. 6(1)(b)): processing your account and subscription data to deliver the Service you have subscribed to.
• Legal obligation (Art. 6(1)(c)): retaining transaction records to comply with UK and EU financial and tax law.
• Legitimate interests (Art. 6(1)(f)): fraud prevention, security monitoring, and platform improvement, where these interests do not override your rights.
• Consent (Art. 6(1)(a)): marketing communications and targeted advertising — you may withdraw consent at any time.

4. How We Use Your Data

• Providing and managing your account and subscription
• Processing payments and managing billing through Stripe
• Sending transactional emails (account confirmations, subscription renewals, support replies)
• Sending marketing communications — only with your explicit consent, and you may opt out at any time
• Preventing fraud, abuse, and unauthorised access to the platform
• Improving platform performance through aggregated, anonymised analytics
• Complying with legal and regulatory obligations

5. Data Sharing and Third Parties

We do not sell your personal data to any third party. We share data only in the following circumstances:

• Stripe (payment processor): handles all card payments. They receive payment data directly; we only receive a tokenised confirmation. Stripe is GDPR-compliant.
• Cloud infrastructure providers: host the Service under data processing agreements that require GDPR-standard protections.
• Analytics providers: receive aggregated, anonymised usage data only.
• Legal authorities: where required by law, court order, or to protect the rights and safety of users or the public.
• Business transfers: if we are involved in a merger or acquisition, your data may be transferred subject to equivalent privacy protections.

All third-party processors are bound by data processing agreements requiring them to protect your data in line with GDPR standards.

6. International Data Transfers

Where we transfer your personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or the UK ICO, or transfers to countries with an adequacy decision.

7. Your Rights Under UK GDPR / EU GDPR

You have the following rights regarding your personal data. To exercise any right, contact us at Operations@silverpie.co. We will respond within one calendar month.

• Right of access (Art. 15): request a copy of the personal data we hold about you.
• Right to rectification (Art. 16): request correction of inaccurate or incomplete data.
• Right to erasure / 'right to be forgotten' (Art. 17): request deletion of your data where there is no lawful basis to retain it.
• Right to restriction of processing (Art. 18): request that we limit how we use your data in certain circumstances.
• Right to data portability (Art. 20): receive your data in a structured, commonly used, machine-readable format.
• Right to object (Art. 21): object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: withdraw any consent you have given at any time, without affecting prior lawful processing.
• Right to lodge a complaint: if you are in the UK, you may complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you are in the EU, you may complain to your national supervisory authority.

8. Data Retention

• Account data: retained for the duration of your account and deleted within 30 days of account closure, unless retention is required by law
• Payment and billing records: retained for 7 years to comply with UK and EU financial regulations
• Security and access logs: retained for up to 24 months for fraud prevention and platform integrity
• Support communications: retained for as long as necessary to resolve the matter
• Analytics data: aggregated and anonymised data may be retained indefinitely

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encryption in transit and at rest, access controls, regular security assessments, and staff training. In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by GDPR Article 33.

10. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, we will delete it promptly. Users aged 13 to 17 should use the Service only with parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you by email or prominent notice on the platform at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

12. Contact and Data Protection Enquiries

For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:

Email: Operations@silverpie.co

Company: Silver Pie Ltd

Address: Office LG06, 1 Quality Court, Chancery Lane, London, United Kingdom, WC2A 1HR